Business
Privacy
Privacy Policy
This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the figozo app or by email).
Eliza Perez
Sep 25, 2022
— 5 min read
QUERITEL CORP. (hereinafter referred to as, FIGOZO) with tax number 852443785 and headquartered at 16192 Coastal Highway, in the city of Lewes, county of Sussex is a US company dedicated, among other activities, to the development and management of the web platform FIGOZO (hereinafter referred to as PLATFORM).
FIGOZO IS COMMITTED TO PROTECTING YOUR PRIVACY, AND HAS THEREFORE DEVELOPED THIS PRIVACY POLICY TO EXPLAIN HOW YOUR PERSONAL DATA IS COLLECTED, PROCESSED AND DISCLOSED BY ITS PLATFORM. WE ADVISE EVERYONE TO READ IT CAREFULLY, IN ORDER TO BECOME FAMILIAR WITH OUR PRIVACY PRACTICES.
Content
- Scope and Coverage
- Personal Data
- Purpose
- Data Collected
- How Data is Collected
- Location Data
- Cookies
- Users and Security
- Storage Period
- Rectification
- Right of Access
- Elimination
- Account Deletion
- Metrics
- Your Customers’ Personal Data
- Disclosure to Third Parties
- Third Parties Websites
- Data Transfer
- Residents of the European Union
- Changes to Privacy Policy
Scope and Coverage
This Privacy Policy applies only to the collection and processing of personal data carried out by FIGOZO for the provision of services through the PLATFORM, allowing those services to be provided expeditiously and without inconvenience to the USERS.
Users can navigate through parts of the PLATFORM without having to register, however, it is necessary to register to be able to make use of certain features, in particular those that enable the operations of the online stores.
Personal Data
Personal data means any information in any nature and/or medium relating to an identified or identifiable person, directly or indirectly, in particular by reference to one or more specific elements, whether of their identity or their private life.
Purpose
The collected personal data is an essential tool for USERS’ satisfaction and that personal data is processed in accordance with the applicable law and best practices.
FIGOZO uses this data in an appropriate and expected way for the provision of its PLATFORM services, namely, to:
For Merchants
- enable the services that facilitate the operations of their online store;
- setup the USERS accounts and profiles;
- improve the contents of the service;
- report news about the PLATFORM;
- adapt the services to the needs of its USERS;
- allow the development of new features;
- improve and personalize our services;
- provide support.
For Customers
- provide our Merchants with the services, including supporting and processing orders, risk and fraud screening, authentication, and payments;
- estimate shipping and taxes;
- pre-fill checkout information;
- improve our services.
For Partners
- confirm identity and contact the partner;
- make payments;
- screen for risk, fraud, or other similar issues.
Data Collected
From Merchants
FIGOZO collects and processes personal data necessary for the provision of services, to its operations and PLATFORM management, namely, username, name, email address, billing information, postal address, location data date of registration and of the last login.
When using the service, the PLATFORM can automatically register in its servers general data, such as the User Agent of the Browser, IP address and requested pages.
From Customers
FIGOZO collects the Merchants’ Customers:
- name;
- email;
- shipping and billing address;
- tax id;
- payment details;
- company name;
- phone number;
- information about orders you initiate, and
- general data, such as the User Agent of the Browser, IP address & requested pages.
From partners
FIGOZO collects the partner’s:
- name;
- company name;
- website;
- twitter - or other social media handles;
- phone number(s);
- address;
- business type;
- email address;
- PayPal Account, and
- tax number.
How Data is Collected
The data will be collected through forms and through the PLATFORM’s usage, after the USER acknowledges the collection and consents to its processing, which is made according to the law. The collected data is stored on secure servers. The personal data collected will not be used, in any situation, for any purpose other than that for which consent was previously obtained.
Location Data
FIGOZO collects your device's location to help you find nearby printers and provide a better user experience, even when the app is closed or not in use. We collect location data through the device's GPS, Wi-Fi, and cellular network connections.
We do not share your location data with third parties unless required by law or with your explicit consent. Your location data is only used for the specific purposes described in this privacy policy.
You can control location data collection and usage through your device's settings or by adjusting the app's permissions. However, please note that if you choose to deny location access, you may not be able to use all of the app's features that rely on this functionality.
Cookies
To make this site work properly, we place small data files called cookies on your device. Most big websites do this too.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
FIGOZO uses cookies for:
- Provide the services you are using. Those cookies are essential;
- Other cookies allow the website to remember choices you make;
- Some are used to understand how the PLATFORM users interact and use our products and services; and,
- Other might be used to advertising purposes that FIGOZO believes that might be relevant to you.
These cookies are not used to target you with online marketing.
FIGOZO does not use cookies for any purpose other than the ones listed in this policy. By using our website, you agree that cookies may be placed on your computer or internet-enabled device.
You can control and/or delete cookies as you wish – for details, see allaboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit the site and some services and functionalities may not work.
These are the cookies FIGOZO uses in the PLATFORM:
| COOKIE | FUNCTION |
|---|---|
| _unam _utmx _utmxx _ga _gat |
Google Analytics |
| _zlcmid | Zopim Live Chat |
| FIGOZO_referrer FIGOZO_referrerid | FIGOZO Referrer Data |
| mp_* | Mixpanel |
| rack.session | FIGOZO Session Persistence |
Users and Security
FIGOZO takes the security of personal information very seriously, and does its best to safeguard it. Keeping in mind the state of the art and the technical knowledge available, FIGOZO uses technical and organizational measures to protect personal data against destruction, accidental or unlawful loss, accidental alteration, disclosure or unauthorized access, within a level of security appropriate to the nature of the data being protected. However, FIGOZO cannot guarantee the total security of the information of its USERS’ accounts against all possible situations of unauthorized access, hardware or software failures and other factors that may compromise the security of the information.
USERS should make a careful use of the PLATFORM in order to prevent unauthorized access to their accounts and personal information, namely, by carefully selecting and protecting their passwords and limiting access to the devices through which they access the PLATFORM.
FIGOZO encrypts data sent to and from Merchants and Customers using the httpsS protocol. FIGOZO also encrypts any sensitive stored information, and salts and hashes Merchant and Customer passwords using bcrypt.
Storage Period
Personal data will be stored and kept only for the lifespan of each USER’s account, either by cancellation, suspension or lack of use of the PLATFORM, as referred in the Terms and Conditions. This period is deemed to be sufficient for the purposes for which the personal data was collected. After this period, any personal data collected is eliminated after 30 days.
Encrypted backups will be kept up to 5 years after account termination. Logs are kept for a maximum period of 90 days, unless required to be kept for longer periods by law.
Rectification
You may update your personal data at any time through the USER’s area in the PLATFORM.
If you are unable to update his personal data that way, you should contact FIGOZO via the proper contact form requesting this rectification, erasure, update and/or modification, of which they will be notified by email as soon as it occurs.
Right of Access
Data protection laws grant you the right to access your personal data at any time, as well as the right to oppose the use of the provided personal data. To this purpose, you should submit a written request through the proper contact form.
Elimination
You may eliminate their personal data at any time through the termination of your account. However some of the personal data may be stored for a longer period of time, as detailed above.
Account Deletion
⚠️ This will erase the data saved on your device and also in the cloud. If you clear your data by deleting you account, you will not be able to recover the data anymore. ⚠️
1. To delete your account, open the settings menu on the top right of your app, select "My Account"
2. Select the "Profile" tab, then select "Delete Account"
3. In the Delete Account space, verify your email and the deletion action, then confirm deletion. This action is irreversable.
Metrics
FIGOZO uses statistical information gathering services, which collect anonymous information about the PLATFORM’s usage, for example, time of visits, pages viewed and type of operating system used. These services are:
- Google Analytics is a traffic analysis service provided by Google, Inc. (“GOOGLE”) used in the PLATFORM. GOOGLE uses the data collected to analyze the PLATFORM’s usage and to prepare reports which enable FIGOZO to improve its services. Google Analytics integration is done in a way that keeps USERS’ IP address anonymous by removing part of its information. You can find GOOGLE’s privacy policy on its website;
- Mixpanel is a business analytics service provided by Mixpanel, Inc. (“MIXPANEL”) used in the PLATFORM. It tracks user interactions with web and mobile applications and offers tools for targeted communication with them. Collected data is used to build custom reports and measure user engagement and retention. You can find MIXPANEL’s privacy policy on its website.
Your Customers’ Personal Data
Regarding your Customers’s personal data, you accept that you are the controller of such personal data and you will comply with the applicable legislation.
FIGOZO will process such data on your behalf acting as your processor, accordingly with your instructions.
If personal data sufficient to fulfill data requests cannot be exported from the PLATFORM, or requests for personal data erasure cannot be fulfilled, you can forward the request to FIGOZO. If a Customer requests access to their personal data, you should first validate the identity of the requester.
Disclosure to Third Parties
FIGOZO does not sell or rent personal data to third parties, however, sharing of personal data may occur under the following conditions:
- FIGOZO may rely on third parties for the provision of certain services on its behalf, and these third parties may have access to some personal data. FIGOZO ensures that entities that have access to personal data are credible and offer high guarantees of protection, never transmitting more data than that which is necessary to provide the contracted service; and,
- FIGOZO may also transmit data to third parties regarding investigations, judicial enquiries and legal and/or administrative procedures, when ordered to do so by a court of law.
FIGOZO’s Subprocessors
FIGOZO uses certain subprocessors to assist it in providing to its Merchants the Services as described in our Terms of Service. A subprocessor is a third party data processor engaged by FIGOZO, who has or potentially will have access to or process USERS Content (which may contain Personal Data). FIGOZO engages different types of subprocessors to perform various functions as explained in the below.
| Subprocessor | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc. | EU | Cloud infrastructure & Storage |
| Zendesk, Inc. | USA | Customer Support |
| Mixpanel, Inc. | USA | Metrics |
| Google, Inc. | USA | Email Service |
| SendGrid | USA | Transactional & Email Marketing |
| PipeDrive | USA | Sales Management |
| Moloni | Portugal | Invoice Software |
| Facto | Chile | Invoice software |
Third Parties Websites
The PLATFORM may contain links to other websites. These websites and the way they process collected information are the sole responsibility of their holders, and therefore, FIGOZO is not responsible for their privacy policies and/or practices.
Data Transfer
In the event of any personal data being transferred to third-parties in countries which are not Member states of the European Union, FIGOZO will comply with the applicable legislation, in particular in regard to the adequate level of protection offered to personal data and the requirements for such transfers, not transferring personal data to jurisdictions that do not provide adequate safety and security guarantees.
Residents of the European Union
If you are located in the European Union, you have certain rights under EU law with respect to your personal data, including the right to request access to, correct, amend, delete, or limit the use of your personal data. If you are a Merchant, a Partner, a visitor of FIGOZO’s websites, or a user of the PLATFORM support services and wish to exercise these rights, please reach out using the contact form of this website. If you are a Customer and wish to exercise these rights, please contact the Merchants you interacted with directly – FIGOZO serve as a processor on their behalf, and can only forward your request to them, allowing the Merchant to respond.
Additionally, if you are located in the European Union, please note that FIGOZO are generally processing your information in order to fulfill contracts FIGOZO might have with you (for example if you if you are an USER of the PLATFORM), or otherwise to pursue FIGOZO legitimate business interests listed above, unless FIGOZO are required by law to obtain your consent for a particular processing operation.
Changes to Privacy Policy
FIGOZO reserves the right to adjust or amend this Privacy Policy at any time. FIGOZO will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means.
Last Reviewed on 27th August, 2022.
Eliza Perez
Senior Legal ManagerEliza Perez, is an accomplished legal expert with over a decade of experience in corporate law and legal management. Her insightful and engaging writing style offers readers a deep understanding of the legal landscape and its impact on businesses and individuals. With extensive experience and dedication to the field, Eliza is a valuable resource for navigating complex legal matters.